Consumers Energy (CE) is in the early stages of its lean journey. The CE Way, CE’s recently launched lean operating system, is a cornerstone of the company’s business strategy. The CE Way provides the framework for CE operations, with a balanced focus on Safety, Quality, Cost, Delivery and Morale. The introduction of the CE Way is leading to a company-wide transformation that will be used to deliver breakthrough levels of performance leveraging lean principles and tools.
The Lean Office is responsible for leading the lean business transformation including the ongoing development and deployment of CE Way tools, training and coaching. Key activities include policy deployment, continuous improvement and problem solving sessions, workshops, and supporting delivery of the CE Way roadmap.
The Lean Office Business Partner works closely with business partners to facilitate the deployment of the CE Way. He/she also supports the delivery of top level breakthrough goals and objectives that improve business and financial performance as well as customer satisfaction through the application of the CE Way.
The Lean Office Business Partner works independently teach cross functional leaders Lean skills including: leader standard work, standards, value stream maps, process mapping, etc. He/she leads workshops to deliver continuous improvement, while teaching others lean methods to allow for practical application. He/she is responsible to analyze and measure the effectiveness of existing business processes and coach business partners to develop sustainable process improvements. Performance is measured based on the achievement and sustainability of improvements in business performance and metrics. The Lean Office Business Partner is also responsible for providing coaching, guidance, and mentoring to key leaders throughout the organization. The Lean Office Business Partner provides significant influence in creating a culture of continuous improvement through Lean concepts and principles. The position requires a strong background in lean, as well as excellent critical thinking and analytical skills, proven leadership skills and the ability to deliver results within a service organization model. It also requires the ability to successfully work across multiple organizations to impact and drive sustainable change by coaching leaders in business planning, visual management, operating reviews, practical problem solving, confirmation, controls, and identification/ elimination of waste.