At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.
Abbott Molecular's mission is to advance molecular testing solutions that guide life's most profound decisions. The Des Plaines, IL location has a new opening for Complaints Manager. This leader will partner with internal stakeholders and customers to drive improvements throughout the complaint handling process.
Incumbent is responsible for implementing and progressively improving the customer complaint management process within the Quality Management System at Abbott Molecular.
Incumbent directly manages five (5) exempt level employees. Responsible for goal setting, development planning, succession planning, and performance management.
Incumbent is responsible for the design, performance, and governance of the Complaint Management program within Abbott Molecular, which includes:
- Quality System Procedures/Forms
- IT Solution (Current: SmartSolve Pilgrim ; Future: 123 Compliance)
- Training Curriculum
- User Awareness and Competency
- Key Performance Indicators (KPIs)
4-year degree in a clinical, scientific, or technical discipline from an accredited university
Minimum 5 years of customer complaints management experience in the medical device industry
Minimum 5 years of people/talent management experience
Minimum of 5 years of FDA experience, including participation in device inspections
RAPS certification preferred
United States > Des Plaines : DP01 Floor-3
Yes, 5 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf