This position is for Pactiv, a company of Reynolds Group Holding Inc.
SUMMARY: Plans, coordinates, and directs quality assurance system designed to ensure quality production of products consistent with established standards by performing the following duties personally or through subordinate personnel for the Foodservice Business Unit:
Implement Foodservice wide quality management system establishing standards and procedures that improve product quality.
Establish and maintain customer scorecard tracking metrics including implementation of corrective action systems.
Ensures uniform product specifications are in-use across the Business Unit.
Develops and report KPI information.
Provides strategic direction for the Business Unit quality resources.
Formulates and implements quality assurance objectives aligned with the corporate policies and goals.
Interprets quality assurance philosophy to key personnel in organization.
Applies statistical process control (SPC) and FMEA methods to evaluate and improve the current process and process changes.
Develops new approaches to solve problems identified during quality assurance activities utilizing root cause analysis techniques and leads process improvement teams (such as Shanin and/or Six Sigma).
Support New Product Development Process through the stage gate process.
Ensures compliance with third party audits and prepares necessary specific customer reporting.
Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
Prepares and presents technical and program information to the management team.
Directs technical and administrative workers engaged in quality assurance activities.
Maintains a working knowledge of government and industry quality assurance codes and standards.
Designs and implements quality assurance training programs to key personnel in conjunction with managers.
Investigates and answers customer complaints regarding quality.
Interfaces directly with customers, as needed, to troubleshoot issues and provide customer support.
Bachelor's degree required, preferably in Engineering
Work experience: 10 years in quality systems.
Minimum 4 years’ experience as a quality manager or plant quality team lead.
Proficient with Microsoft Excel, Access, PowerPoint & Word.
Proficient with Minitab or similar statistical software
ASQ certified is preferred.
Six Sigma Black Belt is preferred.
Demonstrated ability to create valid testing methods and procedures.
Must have direct customer interface experience.
Internal Number: 7697
About Pactiv Foodservice/Food Packaging
At Pactiv, continuous innovation has secured our place as the world’s largest manufacturer and distributor of food packaging and foodservice products, supplying packers, processors, supermarkets, restaurants, institutions and foodservice outlets across North America.
Since our founding in 1965 as Packaging Corporation of America, we have focused on producing and distributing the highest quality foodservice packaging products. Our product lines today include custom and stock foam, plastic, aluminum, pressed-paperboard, PE coated board, and molded-fiber packaging. We supply every major foodservice retailer and distributor in North America, including:
Over the past few decades, we have undergone a series of strategic mergers and corporate realignments, all with an eye toward expanding our portfolio of products and customer base while securing our position as an industry leader. Indeed, we continuously seek to develop new ways to add value to our foodservice products and processes.
In 1965, PCA was acquired by Tenneco Inc., a division of Fortune 500 company Tenneco. Steady growth over the next several yea...rs led to a spin-off of Pactiv Corporation in 1999, which began trading publicly later that year (NYSE: PTV).
In 2010, Pactiv reverted to a privately held firm when it was acquired by Reynolds Group Holdings, a global manufacturer and supplier of consumer food and beverage packaging and storage products. (Read more about our growth in the History section.)
From our world headquarters in Lake Forest, Illinois, we oversee global operations of more than 11,000 employees at more than 50 manufacturing plants, mixing centers and distribution centers.