With limited direction, plans, directs, manages, supervises, and coordinates region-wide activities related to the start-up of next generation ORCA system—a modern, regional fare collection system; develops and implements a comprehensive implementation strategy for the launch of the new system and transition from the existing ORCA system; and coordinates assigned activities across multiple divisions, departments/offices, and outside agency partners. This position will plan, coordinate, and oversee a broad mix of strategy, technology, integration, installation and commissioning, business process changes, and civil work; on a schedule-driven overall program; requiring work on many fronts at the same time.
The position will update and develop and oversee formalized programs using project management practices, tools, strategy, policies, and processes and procedures that will support the Region’s fare collection objectives, delivering the best practice results; added value, and continuous improvements.
This is a regional position, working across seven ORCA partner transportation agencies, which includes Sound Transit. The successful candidate will join a Regional Program Team of resources dedicated to the overall next generation ORCA Program. This position will be responsible for integration and migration projects for the region-wide fare collection system across each of the ORCA agencies.
ESSENTIAL FUNCTIONS: The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Plans, directs, coordinates, and assesses the work on multiple technical projects across the ORCA agencies; works with various project consultants and vendors within the overall program and within the individual agencies; monitors work activities and coordinates projects, schedules, scopes, and budgets; • Makes effective decisions and recommendations to the program team, ORCA Steering Committee, and agencies; ensures appropriate risk management measures are taken; and drives issue resolution in order to ensure on-time delivery of the overall program. • Manages a portfolio of interrelated sub-projects within the complex, multi-year next generation ORCA fare systems program; manages project change control through project governance. • Prepares and implements start-up plans that include all necessary activities required to enable a successful, safe, and timely start of the next generation ORCA system. Provides leadership and oversight in multiple facets of the assigned projects, including aspects of procurement, design, development, testing, integration, transition, and launch. • Assumes management responsibility for the services and activities related to next generation ORCA transition, which includes managing any impacts that require facilitation and coordination with other agencies and departments, facilitating solutions and resolving conflicts to ensure that timelines are met. • Serves as the program’s primary point of contact for the various agency-dependent integration projects and liaisons with projects teams throughout the region to discuss work underway, requirements for planned actions, issues, and to strategize next steps/actions. • Leads groups or teams assembled to work on testing, training, installation, and commissioning; members may include Sound Transit, King County Metro, Community Transit, Pierce Transit, Kitsap Transit, Everett Transit, and Washington State Ferries staff, consultants contractors, and subcontractors; ensures that participants have identified all items that require testing have appropriately prepared test programs and procedures. • Plans, coordinates, and reviews the work of any agency staff assigned to the various integration projects including assigning work activities; reviewing and evaluating work products, methods, and procedures; managing maintenance and/or installation teams; and meeting with staff to identify and resolve problems. • Helps to negotiate and resolves issues with vendors, consultants, and agencies related to the transition of the existing ORCA system to the next generation ORCA system. • Develops standard reporting procedures and monitors overall program performance related to the transition, integration, and installation projects. • Champions change management culture - transparent, collaborative, proactive, strategic - using change management principles. • Provides status information, metrics, and reports to share with others when required, and ensure appropriate monitoring, reporting systems and procedures are in place to meet program objectives. • Represents the Regional Program Team with outside agencies including ORCA Agencies, elected officials on Agency Boards and Councils, the public, and other appropriate entities and organizations to ensure timely project delivery. • Provides the Regional Program Manager and ORCA Steering Committee with timely communication regarding status of the start-up plan and of current issues; monitors and reports the state of readiness for the start of revenue service. • Demonstrates a consistent commitment and ability to work with diverse work groups and individuals as well as fostering a positive attitude within a customer service environment. • Manages complex work by applying program and project management techniques and principles. • Applies appropriate oral and written communication techniques to various project stakeholders ranging from Agency employees, contractors, the general public, elected officials, community leaders, and local, state, and federal agencies. • Provides policy and staff assistance to the Regional Boards and Councils, ORCA Joint Board, ORCA Steering Committee, and associated groups on any program issues related to transition, integration, and installation, and provides recommendations on strategies to resolve these issues; • Recommends modifications to functional areas, policies, standards, and procedures as appropriate; and conducts follow-up to ensure that the issues have been resolved and that the project remains on schedule. • It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees. • It is the responsibility of all employees to integrate sustainability into everyday business practices. • Other duties as assigned.
Education and Experience: A Bachelor’s degree from an accredited college or university with major course work public administration, project management, engineering, construction management, or in a related field or discipline, and six or more years of increasingly responsible related experience in technical project delivery or complex project management; OR an equivalent combination of education and experience.
Preferred Education and Experience: A minimum of five years of experience at a public transit agency or closely related business, including experience working on complex projects/programs across disciplines, implementing cross-departmental and enterprise systems.
Required Licenses or Certifications: Valid state driver’s license.
Preferred Licenses or Certifications: Project Management Professional Certification (PMP) or Program Management Professional Certification (PGMP).
Required Knowledge of: • Project Management principles and operational management processes of complex technology programs. • Principles of supervising projects, identifying and managing resource requirements to meet schedules and objectives. • Pertinent federal, state, and local laws, codes, and regulations related to transportation systems. • Advanced principles, practices, methods, and techniques used in the installation, troubleshooting, and maintenance of systems and applications and of software development lifecycle. • Procurement, inventory, and asset management of IT services and equipment. • Ability to influence and develop productive working relationships with resources and dependent teams. • Preferred knowledge of current fare collection wayside and onboard vehicle technologies in use by Sound Transit or other ORCA Agencies, including bus, rail, ferry, and other modes of public transit, such as fare collection, computer aided dispatch / automatic vehicle location, mobile access routers, fare gates, handheld inspection and validation devices, and point of sale systems.
Required Skill in: • Establishing and maintaining effective working relationships with cross functional teams, vendors, outside agencies, community groups, and the general public. Working cooperatively with other all departments, Agency officials, and outside agencies. • Excellent interpersonal and communication skills (both verbal and written). Responding to inquiries and in effective oral and written communication. • Analyzing problems, identifying alternative solutions, projecting conse¬quences of proposed actions, and implementing recommendations in support of goals. • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies. • Strong background in IT infrastructure, technology deployment or computer science. • Driving, tracking, and reporting the progress of multiple projects; developing and monitoring project operating budgets, costs, and schedules. • Analyzing procedures and data to develop logical solutions to complex systems problems. • Managing large, complex projects and making decisions in fast-paced environments.
Physical Demands / Work Environment: • Work is performed in a standard office environment most of the time but also may involve occasional time at construction sites and facilities. • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds. • The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
About Sound Transit
Sound Transit plans, builds and operates regional transit service throughout the urban region of Seattle. Sound Transit is currently experiencing major growth and is in the process of planning and building the most ambitious transit expansion in the country. Named by Kiplinger’s as one of the “10 Best Cities to live in the Next Decade”, Seattle is a vibrant city surrounded by unmatched natural beauty, economic opportunity, cultural events and educational excellence. It is home to a diverse and growing population with hundreds of thousands of commuters riding Sound Transit services daily.We contribute toward this growth by providing the community with quality service that will generate a better quality of life for commuters and Seattle as a whole. This is an exceptional opportunity with a progressive organization that offers growth potential both professionally and personally. We offer an attractive compensation package to include competitive benefits and a chance to have a positive impact on the environment as well as becoming a key contributor toward Seattle’s quality of life. Join Sound Transit and be a part of its culture which is built around inclusion and respect where everyone is treated fairly and every voice is heard.