The Hannibal Board of Public Works is seeking a Director of Customer and Community Relations is responsible for directing customer services operations, external and internal communications, and resource efficiency programs. This position will lead, develop, and empower a creative, professional, and collaborative department focused on outstanding service to our community and customers. The Director will develop and execute strategies and initiatives that ensures good stewardship of all resources. Responsibilities will include supporting the mission and values of the Hannibal Board of Public Works. This position will serve an essential role in creating a culture of professionalism, integrity, transparency, and cross-stakeholder collaboration.
A complete description may be viewed at www.hannibalbpw.org
Communications, Public Administration, Public Relations, Business Administration, or related field of study. Five years of related professional experience required; utility experience preferred. Excellent skills in oral and written communications is required. Must be able to communicate effectively with employees, the public, and media.
Considerable knowledge of principles, theories and prevalent practices of modern executive and administrative planning and management.
Knowledge of print and broadcast media is preferred.
Knowledge of principles and practices of community and media relations.
Considerable knowledge of the methods, principles, and practices of preparing and presenting public information materials.
Knowledge of effective managerial practices and methods, and the ability to coordinate, assign, and evaluate the work of subordinate employees.
Proficient knowledge of modern software/hardware systems relating to word processing, spreadsheets, and publishing.
Ability to maintain neat, accurate, complete, and organized records.