Process Improvement Subject Matter Expertise (SME):

Determine the level of resources, depth, and rigor appropriate for PI projects; Manage PI teams from the design of data collection through analysis and reporting to improvement plan development, implementation and control phase; Knowledgeable in the design and execution of team-driven problem solving events; Assist process owners in conducting value stream analyses and prioritizing areas of focus; Work collaboratively with the business unit staff to develop planning and performance management tools to assist leaders in optimizing outcomes, including clinical, productivity and cost effectiveness; Utilize PI tools and processes to drive improvements and reduce practice variability; Use ongoing monitoring techniques including corrective action process, criteria development and statistical analysis to sustain improved processes.  - 25%

PI Change Agent:

Communicate regularly with project sponsors, process owners, team leaders and other stakeholders about critical factors, obstacles and team progress toward goal achievement; Possess deep understanding of leading change across a broad functional range to instill process improvement across the organization; Position process improvement work as a key enabler from strategy to execution efforts; Act as a change agent by promoting use of tools such as the Model for Improvement and LEAN as a means of making improvement, encouraging systems thinking, sharing information, providing formal education and just-in-time training. - 25

Analytics / Metrics:

Collect and analyze quality, safety, operational and financial data and information; Identify opportunities, develop solutions, implement improvements and help operational management ensure sustainability; Analyze project proposals, related performance data, leader readiness and recommend prioritization of improvement project portfolio; Identify statistical trends and work with appropriate resources including, but not limited to Finance, to ensure that the business case for all projects is solid and based on appropriate, clear measures and goals; Select appropriate metrics for projects and apply measurement systems analysis to determine and ensure accurate measurement of cause and effect; Knowledge of qualitative and quantitative analysis principles and practices, including benchmarking, cost benefit analysis, outcomes management and statistics. - 15%

Coaching /Mentoring / Training:

Serve as a role model for continuous improvement, management system coaching, education, people development and a performance champion; Teach improvement mindset and concepts for all levels of the organization through classroom, workshop, and project based coaching; Provide education and technical support specifically for the development, implementation and maintenance of PI activities for better utilization of health care resources. - 15%

Strategic Clinical Project Selection / Management:

Determine the level of resources, depth, and rigor appropriate for PI projects; Create and negotiate the project charter with the project sponsor and process owner, including team, scope, resources, metrics, goals, timelines, communication plan, project transition, and project closure; Develop effective project control monitoring and hand-off strategies; Ensure rigor in project execution, phase requirements and timing; Assist others in presenting meaningful analysis of barriers to progress and recommends mitigation strategies; Utilize escalation plans when project timelines or outcomes are at risk; Coordinate, lead and facilitate implementation projects based on organizational priorities and ensure projects are completed and ongoing data collection is managed and documented as needed.  -10%

Multi-disciplinary Partnerships:

Serve as an active member on clinical-related committees, focusing on improving care, efficiency, utilization and other relevant outcomes; Leverage bi-directional communication and education of all involved personnel pertaining to performance improvement activities/methodologies, implications/impact and required organizational changes; Utilize location/campus/market/system communication and committee forums to ensure mechanisms for reporting and information sharing.  - 10%

Minimum Education

Bachelors Degree - Business, engineering, healthcare, science, technology or other related field. Master's degree preferred.

Minimum Experience

3 years - Experience in health care highly preferred, though will consider applicable manufacturing and service industry experience; experience in process improvement methodologies, analytics and management systems.  

In Lieu of

In lieu of years of experience, a Master's Degree will be considered. Internal candidates not meeting experience requirement will be considered.