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Montgomery County, MD Government - Department of Transportation Logo
Montgomery County, MD Government - Department of Transportation

Gaithersburg, Maryland

Orange County Utilities Solid Waste Division Logo
Orange County Utilities Solid Waste Division

Orlando, Florida

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Pasadena Water & Power

Pasadena, California

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City of Las Cruces

Las Cruces, New Mexico

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NEW YORK CITY SCHOOL CONSTRUCTION AUTHORITY

Long Island City, New York

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Olsson

Overland Park , Kansas

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Missouri Public Utility Alliance

Columbia, Missouri

Missouri Public Utility Alliance

Columbia, Missouri

University of California, Davis

Davis, California

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Chelan County Public Utility District (PUD)

Wenatchee, Washington

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CITY OF SANTA CLARA

Santa Clara, California

City of Morganton

Morganton, North Carolina

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City of Waco

Waco, Texas

City of St. Paul Park

St. Paul Park, Minnesota

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Phoenix, Arizona

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City of Glendale - Transportation

Arizona

Department of Public Utilities, City of Orangeburg

ORANGEBURG, South Carolina

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South Platte Renew

Englewood, Colorado

City of Mesa, Arizona

Mesa, Arizona

VTA

San Jose, California

City of Thornton

Thornton, Colorado

South Platte Renew

Englewood, Colorado

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Customer Services Division Manager
About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience.Under the direction of the Deputy Dire


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